I ordered a nice bouquet of flowers and scheduled them to be delivered at Tary’s work place in time for Mother’s Day. I never ordered from FTD.com before but Tary had mentioned their name so I figured it’d be okay to order from there. Big mistake.
Thursday came and I received an email confirming the delivery. A few minutes later, I received a text message from Tary saying that they must have messed up the order because she was delivered carnations and she knows that I would never order those for her. On top of that, some of the stems were bent. My card was there but the rest of the bouquet was all wrong.
Note: Daniel, don’t ever buy your Mommy or your girlfriend carnations because it’s the equivalent of saying, “I don’t think too highly of you or I’m too cheap to buy you nice roses.” So don’t do it if you know what’s good for you.
Anyways, I was so embarrassed. I wanted to do something really sweet for Tary for Mother’s Day so she could enjoy it with her co-workers but a bouquet of broken penny flowers were delivered instead. I called Tary and she seemed to handle it better than I was. I had to make it right!
I called FTD’s customer service and I was greeted by a woman with a heavy accent (probably from somewhere in India). I can’t stand it when customer service has been outsourced to a foreign country so my blood pressure was already starting to rise.
I started to voice my complaints when I was interrupted to give the order number. I paused to do so and continued to voice my complaints. Again I was interrupted to get my first name. Then my last name. And my address. Then something unintelligible.
“What?” I asked. Then more unintelligible sounds.
“WHAT?” I repeated. Again she uttered something even more unintelligible.
“WHAT?! I can’t understand what you’re saying!” I paused. Then I realized she was saying “What is the RECIPIENT’S NAME?”
Okay, my patience ran out and I sternly reminded her that I already gave her my order number which is all she needs to pull up my order and all of the required info. All I wanted was the correct flowers to be delivered in time for Mother’s Day. Instead the best she could do was redeliver them the following Monday. What good are Mother’s Day flowers which arrive AFTER Mother’s Day?
That was unacceptable. She kept interrupting me and saying, “Let me have the opportunity to make this right for you.” I kept telling her Monday was not good enough. I demanded to talk to her manager. She repeating her previous statement as if reading from a script. Have I mentioned that I hate outsourced customer service?
I finally got in touch with her manager and unfortunately it was another woman with a heavy accent. I repeated my story in vain. She tried to offer to redeliver for Monday and give me a 30% discount off of a future purchase. Why would I ever want to order from FTD again?
She said the best she could do was contact a local floral shop and deliver something comparable if I picked out another bouquet from their website. I refused to go back to my computer and go through the effort of picking out another bouquet when they were the ones who messed up. I told her that she already knew what I ordered to and for her to figure it out. She reluctantly agreed and said she could have it delivered on Saturday. Sigh.
I called Tary and gave her an update. At this point she felt bad that I went through all of this trouble and would be okay if she didn’t get flowers. In fact she wanted me to call them back to cancel the redelivery and just get a refund. Shortly after our phone call, she let me know that she called them and got it taken care of. Wow, that was fast. I love it when she gets tough.
So that all happened in the days leading up to Mother’s Day. As for Mother’s Day itself, we started by going to church. Pastor preached that mothers are probably the closest thing to Christ on earth. Mothers are loving and forgiving. They are nurturing and caring. Daniel and I are blessed to have Tary in our lives.
After church we went home and played with Daniel in our living room. We all were tired from his birthday party the day before so we all
fell asleep passed out as a family on the floor.
Later that evening, I starting making Pho (Vietnamese beef noodle soup) just for Tary. For some reason she prefers the taste of my Pho over even my mother’s. The broth was rich and flavorful (and full of beef meatballs, Tary’s favorite part). I think this may be the start of a new Trinh family tradition. Pho for Mother’s Day, pho real.